Lucyphone - Helping Customer Service Lose The Wait

We realize that running a call center is expensive. Lucyphone not only gives your customers a better experience, but it can also save you a lot of money. So much, in fact, that a Lucyphone solution can pay for itself with the cost savings. Since Lucyphone is priced as a pay-as-you-go service, the ROI payback is immediate.

Service Levels

What are your target service levels? What if you could relax those targets while at the same time achieving higher customer satisfaction? When your customers have Lucy to depend on, they enjoy a refreshing take on an otherwise aggravating experience. You turn a 'wait' into a 'win-win' because your customer is happy and your team isn't under the gun trying meet near-impossible service level goals.

Telecom

When the calls pile up during the busy season, so do the telco bills. Lucyphone can slash your telco costs using our industry-exclusive virtual queueing techniques. Since our solution is deployed in our enterprise-class secure cloud, there are no outbound port limitations, which means you can always offer a callback especially when your customers need it most.